The role of quality in creating world class competitive capabilities including WCM and lean production, Strategic choice in Human Resource Management systems including work systems, reward systems, employee influence (union and non union) and manpower flow systems (recruitment, induction, training, etc. Building a core team, Organising for development, Technology Management and quality: team working, incentives, self managing teams, cellular manufacturing performance management for technical professionals 360° performance feedback for R & D teams linking Kaplan's Balanced Scorecard individual performance metrics and teamwork performance measures Managing technical professionals, Product champions and top management support for new technology projects, the role of mentoring in performance management. Benchmarking teams